What our customers say about us

Dear Neil,

I visited Broadway recently to meet up with friends for lunch (I live 50 miles away). I wandered into your shop and received a warm welcome. Having browsed your stock, I was very taken with your small coffee mugs and bought a set. A few days later friends came round and admired them greatly, so I thought it would be nice to get them some as a surprise gift for Christmas. I rang the shop and Neil said he still had some in stock and undertook to parcel them up and send to me by post. I appreciate the very good customer service I’ve received and will definitely be visiting the shop again when I’m next in Broadway. Thank you Neil!

V. C .
October 2017

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Dear Neil,

When I opened my front door this morning, there was your package! The pot and two lids were in wonderful condition – even the box survived our postal system. You wrap parcels so well that they take real muscle to unwrap them! … Thank you again for attending to my small order; you gave it the same attention and care that I am sure you give to everything you do.

Barbara Finley, Williamsburg, Va

December 2013

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Dear Neil,

I am not sure you will remember me. I came into your shop in March, in fact it was Tuesday 19th March. I came in when you were just opening the shop and I asked you if you had one day in the Cotswolds what would you do. You showed me the map and told me you used to do tours and gave me lots of ideas.
I wanted to come in to your shop at the end of the day and say thank you but we didn’t get back to the hotel until nearly six in the evening and although I walked round to your shop understandably you had left. We had a magical day because of your guidance. We saw so much even though it was cold we walked and explored lots of different places that you suggested.

I then lost your business card and didn’t know how to say thank you. Fortunately I found it when clearing out one of my desk drawers today and I am so pleased as I can now say a proper thank you.
You gave me such good advice and that is why we had such a happy day.
I hope we will come back in the summer one year so we can see The Cotswolds at their best.

Yours very sincerely from South Africa
Rosemary, May 2013

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Neil of Hilton China of Broadway has been my sole source of white china for a number of years. The quality is consistently good with fine, elegant and clean lines.

Customer service is excellent. A few months ago, I was in his shop looking for a mug of a particular and rather unusual style, since I had broken one of a set of six which I had bought some years ago. Neil went out of his way to track it down for me which, as it turned out, was no mean feat. It most certainly wasn’t a case of flicking through a few catalogues!

I was impressed; not least because my home isn’t in the Cotswolds, but North Devon. He could easily not have bothered.

I don’t forget things like that!

Christine Nelson, May 2013

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